Reference

Read Before You Open Your Account

These terms set out what you agree to when you use hb4u — covering your account, your wallet activity through bKash, Nagad, or Rocket, and how we handle disputes. Access and eligibility depend on your local law and the regions we currently serve.

Account EligibilityWallet & Payment RulesDispute ProcessAccount Suspension PolicyJurisdiction Notice
hb4u Read Before You Open Your Account
HOW WE OPERATE

Account Security and Your Rights

We keep your account data under standard encryption and do not share personal details with third parties outside what is required to process your bKash, Nagad, or Rocket transactions. You have the right to request a copy of the data we hold on your account, and you can ask us to close your account at any time through support.

Data Handling

Account data is stored securely and used only to operate your account, process wallet transactions, and respond to support requests. We do not sell personal data.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Requests

You can request a summary of the personal data we hold by contacting support with your registered mobile number. We aim to respond within a reasonable timeframe.

Account Closure

To close your account, withdraw your available balance first, then submit a closure request through live chat or email. We will confirm once the account is deactivated.

TERMS QUERIES

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account status, our support team handles terms-related queries through the channels below. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you contact us — it speeds up every review.

Live Chat Open the chat widget from any page on hb4u. For terms and account queries, describe the specific clause or transaction in question so we can route it correctly.
Email Support Send account or terms queries to our support address. Include your registered mobile number and a brief description of the issue for faster handling.
Help Centre Our help centre carries plain-language summaries of key policy sections. Check there first — many account and payment questions are answered without needing to contact us.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to wallet activity in Bangladesh.

You must meet the minimum age requirement in your region and confirm that using the platform is permitted under your local law. Eligibility depends on where you are located and applicable local regulations.

We may suspend or close your account depending on the nature of the breach. If a balance is held, we will review whether it is eligible for withdrawal before any closure is finalised.

Yes. Contact support with your transaction reference number and the date of the transfer. We cross-check our records with the wallet provider's logs to resolve the dispute.

We update the revision date at the top of this page whenever terms change. Continuing to use your account after that date means you accept the revised version.

Send a data request through live chat or email, including your registered mobile number. We will compile the relevant account data and respond within a reasonable period.

No. Accounts are strictly personal and non-transferable. Sharing credentials or operating an account on behalf of another person violates these terms and may result in suspension.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.